Our Simple 4-Step Repair Process
Professional electronics repair with transparent pricing and expert care
Request an Estimate
Request a free, no-obligation estimate where possible. Once you’ve received the estimate, you can choose to proceed and book your repair. If you prefer to skip the estimate, send your device straight in — we will assess it on arrival and issue a quote for approval before any work begins.
Send Your Device for FREE
Choose your preferred shipping method:
- Mainland UK: Fast DPD next-day delivery to our secure repair centre
- Northern Ireland & Offshore: Royal Mail tracked service
- Collection Points: Drop off at any partner location or local post office
Your device is fully tracked and insured throughout its journey. Terms apply.
Assessment, Repair & Quality Testing
On arrival, our technicians assess the damage. If an estimate was already provided, we proceed with the repair. If no estimate was given, or the final repair cost differs from the estimate, we issue a quote for approval before any work is carried out. Once approved, we complete the repair and perform full quality testing.
Swift Return to Your Door
After payment, your repaired device ships within one working day. Tracking details are sent immediately, and your repair is covered by our warranty on parts and labour.
Why Our Process Works
🎯 Transparent from Start
No hidden fees. You know the cost before we begin work, and we keep you informed at every stage.
🚚 Convenient & Secure
Free shipping, tracked delivery, and insured transport. Your device is safe in our hands.
⚡ Fast Turnaround
Most repairs are processed within 2–5 working days. Return shipping within one working day of completion.
✅ Quality Guaranteed
Every repair is tested thoroughly and backed by our comprehensive warranty on parts and labour.
Process FAQs
Do I need to get an estimate first?
No, it’s optional. You can request a free estimate before sending your device, or send it straight in and we’ll assess it on arrival and provide a quote for approval.
How much does shipping cost?
Shipping to our repair centre is completely free. We cover the cost of DPD next-day delivery (mainland UK) or Royal Mail tracked service (Northern Ireland & offshore). Return shipping is added to your final invoice.
What if the repair cost is higher than the estimate?
If the final repair cost differs from your original estimate, we’ll issue a new quote for your approval before proceeding. You’re never charged more than you’ve agreed to.
How long does the repair take?
Most repairs are started within 2–5 working days, the total turnaround depending on the complexity of the fault and parts availability. Once complete, your device ships within one working day.
Is my device insured during shipping?
Yes. Your device is fully tracked and insured throughout its journey to and from our repair centre. Terms apply.
What warranty do I get on my repair?
Every repair is backed by our comprehensive warranty on parts and labour. The exact term depends on the device and repair type and will be confirmed on your invoice.
Ready to Get Started?
Begin your repair journey with a free estimate or book your repair directly. Most quotes are delivered within 24 hours.