Privacy Policy

1. Who is responsible

Electronic Partners LLC, incorporated in Wyoming, United States and trading as Electronic Partners (“we”, “us” or “our”), is the controller of personal information used to operate this global website and handle its corporate enquiries.

For privacy questions or requests, use our Legal contact page, or write to the address above. You do not need a repair booking or customer account to contact us about privacy.

Country repair websites and separate customer or payment portals have their own privacy notices. Please read the notice at the service you use. Merely following a country link does not submit a repair request or forward a corporate enquiry.

2. Information we receive

• Corporate enquiries: your name, email address, message and selected enquiry category. Business enquiries also ask for your company and country. Partnership enquiries ask whether you are interested in a repair centre or country operation.
• Optional details: a telephone number for business repair enquiries; a publication or organisation and deadline for press enquiries; an organisation name for legal enquiries. The legal form also requires you to choose a subject.
• Correspondence: information you choose to give us by email, post or during follow-up discussions, including information about a colleague if you are authorised to provide it.
• Technical information: the IP address, browser and request details received by website hosting and security systems, such as the page requested and request time. Our forms use an IP-derived security identifier and temporary tokens to limit abuse and repeated submissions.

Required fields are labelled on each form. Without sufficient contact details and a message, we may be unable to respond. The global forms do not request device uploads, payment-card details or customer passwords. Please leave out identity documents, sensitive personal information and private customer records unless we have agreed a suitable way to receive them.

3. Why we use it

Where a legal basis for processing is required, we rely on our legitimate interests in operating a secure corporate website and responding to business correspondence; steps requested before entering a contract, where relevant; and compliance with applicable legal obligations. We consider the impact on your rights when relying on legitimate interests. If we ask for consent for a specific optional use, you can withdraw it without affecting earlier lawful processing.

Submitting a corporate enquiry does not subscribe you to promotional emails. We do not use these forms to make solely automated decisions with legal or similarly significant effects, such as automatically approving a partnership.

4. Cookies and external resources

The website theme uses a cookie called g1_preheader_open_on_startup to remember the state of the expandable header during your browser session. Browser controls let you view, block or delete cookies; blocking them can affect remembered settings.

Our form security also uses temporary information held on the server. The IP-derived rate-limit identifier and successful-submission receipt expire after about one hour. These are different from browser cookies and do not store the full enquiry message.

Pages load fonts from Google Fonts and icons from the cdnjs content-delivery network. Some shared site resources may load from an Electronic Partners country website. When your browser requests an external resource, its provider receives connection information such as your IP address and browser request details. See Google’s Privacy Policy and Cloudflare’s Privacy Policy for their handling of Google Fonts and cdnjs requests respectively.

The global website does not currently run its own advertising or visitor-analytics tags. A country website you visit may use different cookies and tools; its own notice applies. Cookies previously set by another Electronic Partners subdomain may also be visible on the global domain, depending on their scope. A cookie may be sent with a request to a domain within its scope, including a request for a shared resource from a country website. Browser settings let you inspect and remove these.

Using this website is not consent to optional tracking. If we introduce optional technologies that require consent, we must explain them and obtain the required choice before using them.

5. Who receives information

Your enquiry is emailed to the Electronic Partners contacts responsible for the category you choose: business enquiries to our business contacts, press to our press contact and legal or privacy matters to our legal contact. Relevant team members may help with follow-up.

Website hosting, email, security and technical support providers process information as needed to deliver and protect the website and our correspondence. We may disclose relevant information to professional advisers or authorities where necessary for legal advice, compliance, rights protection or a legal claim.

We do not sell corporate enquiry information or use it for targeted advertising. An enquiry is not automatically circulated to country operators or independent repair centres. If a different organisation needs to handle your request, we will explain the proposed handover before forwarding your message, unless disclosure is otherwise required or permitted by law.

6. International handling

Electronic Partners LLC is based in the United States. Website information and correspondence are handled through our hosting and email systems and by the people who deal with your enquiry. This can involve processing outside your country, including access from the United States; being a global website does not mean that information stays in the country from which you visit.

Where applicable law restricts an international transfer, those requirements continue to apply. Visiting the website or sending an enquiry is not blanket consent to unrestricted overseas processing. Contact us for information about the destinations and transfer arrangements relevant to your enquiry.

7. How long information is kept

We keep correspondence for as long as it is needed to answer the enquiry, manage any continuing discussion and meet relevant legal or record-keeping needs. The period depends on whether an enquiry closes after a reply, develops into a business relationship, or concerns a complaint, privacy request or legal claim. Relevant limitation periods and legal holds may require longer retention.

Technical and security records are kept according to their operational and security purpose. The form’s short-lived rate-limit and receipt records expire after about one hour; that expiry does not delete an enquiry already delivered by email. Backup copies may remain until the applicable backup cycle ends.

You can ask us about the retention period relevant to your information or request deletion. We may need to retain particular records where there is a lawful reason to do so.

8. Your choices and rights

You can choose what optional information to include, browse without sending an enquiry, and contact us directly rather than use a form.

Depending on where you live and which law applies, you may have rights to access or obtain a copy of your information, correct it, request deletion, restrict processing, receive portable data, object to processing based on legitimate interests, or withdraw consent where we rely on it. Where applicable, you may also have rights concerning sale, targeted advertising, sensitive information and an appeal against a declined request. These rights have conditions and exceptions; they do not apply identically in every country.

Use our Legal contact form or write to our registered address. You do not have to use the form to exercise your privacy rights. Please tell us which website and interaction your request concerns. We may ask for proportionate information to verify your identity or an authorised agent’s authority.

We respond within the period required by applicable law. If we cannot fulfil a request, we will explain why and any available complaint or appeal route. We do not penalise you for exercising applicable privacy rights.

9. Security and children’s privacy

The website uses HTTPS and our enquiry forms include validation and anti-abuse controls. No website, email system or transmission method can guarantee absolute security. Please avoid sending passwords, card details or unnecessary sensitive information.

This corporate website is intended for a general and business audience and is not directed at children. We do not knowingly seek personal information from children under 13 through our enquiry forms. If you believe a child has supplied information that should not have been collected, please contact us so we can investigate and take appropriate action.

10. Contact, complaints and updates

For a privacy question, request or complaint, use our Legal contact page, or write to Electronic Partners LLC at the US address in section 1.

You may also complain to a privacy regulator or public authority with jurisdiction over your data-protection complaint. You do not have to contact us first where the law allows a direct complaint.

We will update this notice when the website or our information handling changes. The date at the top shows the current version. If a change requires additional notice or a new consent choice, we will provide it.